Ordering a hot tub enclosure online feels like a leap of faith. You\u2019re buying a structure the size of a small room from a website, and somewhere in the back of your mind you\u2019re thinking: how does something this big even get shipped?<\/p>\n
Fair question. The answer is simpler than you\u2019d expect, but there are a few things worth knowing so the delivery day goes smoothly.<\/p>\n
Westview gazebos ship via commercial freight carriers \u2014 primarily ABF and FedEx Freight \u2014 to local freight terminals throughout the continental U.S. and Canada. Westview has affiliated terminals in every state and every Canadian province, usually within a 30-minute drive from most homes.<\/p>\n
You have two delivery options:<\/p>\n
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Shipping charges are invoiced when the order is placed. For most models, the flat-rate shipping fee is around $975. Additional charges may apply for terminal deliveries in remote areas or for flat deck truck with a forklift deliveries.<\/p>\n
Everything ships in one large steel-framed plywood crate. The crate is big \u2014 multiple customers mention being surprised by its size. But it\u2019s packed methodically: parts are layered so you can unpack from the top down, and everything is labeled for identification.<\/p>\n
One Brentwood 16×28 customer noted it took about an hour to unpack everything from the crate. A Minnesota couple said they \u201claid all parts out as we unpacked the crate, so they were easy to identify.\u201d<\/p>\n
Inspect the crate upon arrival. Check for visible damage to the exterior packaging. If you notice dents, holes, or crushed corners, note it on the delivery receipt before signing. Westview has replaced damaged pieces without hassle \u2014 several reviews mention quick replacement of parts that were damaged in transit.<\/p>\n
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If you\u2019re not ready for immediate delivery \u2014 maybe your foundation isn\u2019t poured yet or the weather isn\u2019t cooperating \u2014 Westview offers free storage for a limited time. One customer had their gazebo stored for almost 10 months at no extra charge while they finished their deck. That\u2019s unusual flexibility from a manufacturer and eliminates the pressure to have everything ready on order day.<\/p>\n
If you\u2019re picking up from a freight terminal, you\u2019ll need a flat bed truck or trailer large enough for the crate. For smaller models (10×10, 10×14), a small flat bed truck or U-Haul type trailer usually works. Larger models (12×16 and up) may require a larger flat bed or utility trailer. The terminal staff loads the crate with a forklift, so you don\u2019t need to lift anything yourself.<\/p>\n
Bring your order confirmation or invoice number and ID. Terminals are commercial operations \u2014 they\u2019re efficient but expect you to know your order details.<\/p>\n
The crate arrives at your driveway or garage, but your foundation pad is in the backyard. Now what?<\/p>\n
You don\u2019t move the whole crate. Open it where it sits and carry individual panels and pieces to the build site. This is easily a two-person job but doesn\u2019t require any special equipment. Individual wall panels weigh far less than the assembled crate. Several customers mention that unpacking took 30\u201360 minutes and was the easiest part of the process.<\/p>\n
Pro tip: if your backyard access is through a gate, measure the gate width before ordering. Make sure individual panels can fit through. They almost certainly can \u2014 panels are flat and manageable \u2014 but it\u2019s worth confirming.<\/em><\/p>\n <\/p>\n