Ordering a hot tub enclosure online feels like a leap of faith. You’re buying a structure the size of a small room from a website, and somewhere in the back of your mind you’re thinking: how does something this big even get shipped?
Fair question. The answer is simpler than you’d expect, but there are a few things worth knowing so the delivery day goes smoothly.
How Westview Ships: Freight Terminal or Curbside
Westview gazebos ship via commercial freight carriers — primarily ABF and FedEx Freight — to local freight terminals throughout the continental U.S. and Canada. Westview has affiliated terminals in every state and every Canadian province, usually within a 30-minute drive from most homes.
You have two delivery options:
- Freight terminal pickup: The gazebo ships to the nearest terminal, and you pick it up. The terminal loads the crate onto your truck or trailer. One customer described the process: “We ordered our gazebo online and picked it up at the local terminal which was a snap — they loaded the crated gazebo onto our trailer in about 5 minutes.”
- Curbside delivery: Available to all locations where a forklift, loading bay or similar equipment is available to offload the shipment. For an additional fee, the carrier delivers the crate to your home or place of business on a flat deck truck with a forklift attached. This is available in most areas but not all — call 1-800-895-1972 for availability and a quote based on your address.
Shipping charges are invoiced when the order is placed. For most models, the flat-rate shipping fee is around $975. Additional charges may apply for terminal deliveries in remote areas or for flat deck truck with a forklift deliveries.
What Arrives: The Crate
Everything ships in one large steel-framed plywood crate. The crate is big — multiple customers mention being surprised by its size. But it’s packed methodically: parts are layered so you can unpack from the top down, and everything is labeled for identification.
One Brentwood 16×28 customer noted it took about an hour to unpack everything from the crate. A Minnesota couple said they “laid all parts out as we unpacked the crate, so they were easy to identify.”
Inspect the crate upon arrival. Check for visible damage to the exterior packaging. If you notice dents, holes, or crushed corners, note it on the delivery receipt before signing. Westview has replaced damaged pieces without hassle — several reviews mention quick replacement of parts that were damaged in transit.
Shipping Timeline: How Long Does It Take?
- Overstock (in-stock) items: Ship soon after order. Delivery typically 1–2 weeks depending on your location.
- Pre-order items: Added to the next production run. Delivery ranges from 4–12 weeks from the date of order, depending on production timing and your delivery location.
If you’re not ready for immediate delivery — maybe your foundation isn’t poured yet or the weather isn’t cooperating — Westview offers free storage for a limited time. One customer had their gazebo stored for almost 10 months at no extra charge while they finished their deck. That’s unusual flexibility from a manufacturer and eliminates the pressure to have everything ready on order day.
What You Need for Pickup
If you’re picking up from a freight terminal, you’ll need a flat bed truck or trailer large enough for the crate. For smaller models (10×10, 10×14), a small flat bed truck or U-Haul type trailer usually works. Larger models (12×16 and up) may require a larger flat bed or utility trailer. The terminal staff loads the crate with a forklift, so you don’t need to lift anything yourself.
Bring your order confirmation or invoice number and ID. Terminals are commercial operations — they’re efficient but expect you to know your order details.
Getting the Crate to the Build Site
The crate arrives at your driveway or garage, but your foundation pad is in the backyard. Now what?
You don’t move the whole crate. Open it where it sits and carry individual panels and pieces to the build site. This is easily a two-person job but doesn’t require any special equipment. Individual wall panels weigh far less than the assembled crate. Several customers mention that unpacking took 30–60 minutes and was the easiest part of the process.
Pro tip: if your backyard access is through a gate, measure the gate width before ordering. Make sure individual panels can fit through. They almost certainly can — panels are flat and manageable — but it’s worth confirming.
Ready to order? Browse current availability and overstock deals, or call 1-800-895-1972 to discuss shipping options for your location. Westview’s team can give you a precise timeline and shipping cost before you commit.
