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Frequently Asked Questions

Frequently Asked Questions

Common Questions

Everything you need to know about our structures, installation, and shipping.

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Westview gazebos are designated as temporary structures, but rules vary by municipality, so check with your local authorities. Westview can provide engineering documents, specifications and test reports for a permit or assessment.

They are optional spacers that lift the wall panels ¼″ so hot tub or swim spa water can drain out of the gazebo. Leave them off if you want the walls flush with your pad or deck.

Yes. Every gazebo comes with step-by-step instructions, and the Product & Installation Videos page and the Westview YouTube channel show assembly. Customer service can also help by phone at 1-800-895-1972 while you assemble.

Pavers work very well as a base. Gravel can be done but would be more difficult as you it would require creating and maintaining a level surface.

Yes, the gazebos are ideal for and can be easily set up on wood or synthetic deck materials.

Many different types of foundations can be used however most people will extend their concrete hot tub foundation to accommodate the gazebo dimensions. We recommend at least 3 to 6 inches extra around the outside perimeter of the gazebo. Some customers will frame their hot tub pad with wood or synthetic deck material, or use tile stones, paver or almost any other material that provides a level surface.

It is always best to check with your HOA representative as rules will vary from association to association.

Yes Westview can provide the original engineered stamped documents for roof and wind load capacities.

Yes, the gazebos can be attached to your house or deck. Additional materials may be required to attach the gazebo to your house. A Westview Mfg. customer service associate can provide further details.

Yes. The wall panel frames and several other points on the gazebo frame are natural mounting spots for electrical outlets, lighting, fans and televisions. Westview can send photos of typical setups on request. Have a licensed electrician run power to the gazebo.

Yes. Westview can share an assembly technique that lets you take out one or more wall panels after the gazebo is built, so you can move a hot tub or swim spa in (or out) later. A Westview customer service representative will walk you through it.

Yes, Westview gazebos have been designed to be built by the consumer. No ticket trades persons or contractors are required.

Westview gazebo’s come in the form of prefabricated kit for easy installation by the consumer. Easy to follow instruction make assembly a breeze and in most cases our gazebos can be installed by a couple of people in a day or two, depending on the size.

This is usually determined by the hot tub manufacturer and would depend on maintenance access requirements or if you require room for a cover or other accessories. A Westview Manufacturing customer service associate can provide assistance based on your specific requirements.

Make the pad or deck at least 3 inches larger than the outside dimensions of the gazebo on every side; 3 to 6 inches is better. The roof also overhangs the walls by 5 to 10 inches depending on the model, so leave clear space around it. Outside dimensions are listed on each product page.

Westview Manufacturing will provide the anchor brackets required to fasten the gazebo to your surface. Due to the wide variety of surfaces that can be used, we do not include the fasteners. Most types of fasteners can be purchased at your local building supply store. A Westview Manufacturing customer service representative can review the fastening options with you based on your surface type.

You will need; a power drill with a Phillips head bit, a tape measure, and a step ladder or platform tall enough to assemble the roof components. Some customers have found wood clamps, a rubber mallet or hammer and flexible drill bit extension helpful.

The gazebos are designated as temporary structures however permit requirements vary from municipality to municipality, so it is always best to check with your local authorities. Westview can provide engineering documents, component specifications and test reports if required.

Installation times will vary depending on the gazebo size, the installers experience and size of the crew completing the install.

The gazebos will typically take two people around six hours for a smaller gazebo and up to two days for the largest gazebos.

Westview Manufacturing has local affiliated freight terminals (YRC and Old Dominion) in every state in the USA, and in every Province in Canada, usually within a 30-minute drive from most clients homes where you can pick up your gazebo order. If you require curbside delivery to your home, we may be able to arrange this, please call us at 1-800-895-1972 and speak to a live agent to ask if curbside delivery is available and for the exact quotation based on your address.

Yes, the gazebo can be attached to the wood deck or cement pad using screws, anchor bolts or angle metal braces after the gazebo is assembled. You can also simply use L shaped brackets commonly found at Home Depot to attach the support studs of the gazebo to the wood deck or cement pad.

No, insulation is not included, but it can be added. If you plan to use your gazebo as a year-round office or studio in a cold climate, plan for insulation and a heater.

Westview gazebos have natural ventilation points where the roof and wall panels meet, so air keeps moving even with the doors closed. For more airflow, for example after a long soak, open the sliding windows.

Screen kits, tempered glass for the sliding windows, roof bracket kits that raise the roof-load and wind ratings, and bundles of all three at a discount. Extra swing and sliding door sets are also available. Upgrades must be ordered with the gazebo; they can’t be added after delivery.

Yes. The Zento offers an optional bar top and stool set, sold as separate upgrades. Like all upgrades, order them with the gazebo.

The Zento is Westview’s most affordable hot tub gazebo: a modern, open-air Ultrawood design in Coastal Gray or Mocha Brown that fits a 7-foot hot tub. Two louvered shutters screen off the neighbors, and an optional bar top and stool set turn it into an outdoor bar. See the Zento page.

All Ultrawood models except the Zento are fully enclosed: the Aspen, Colorado, Whistler, Denali and Brentwood. The Zento is an open-air gazebo with louvered shutters for privacy.

Yes. Genix tubs pair with a Westview enclosure for a hot-and-cold setup, and an enclosure shelters the tub from sun, debris and weather.

Every Westview gazebo has 83.25″ walls, measured with the header beam attached. The approximate height at the center of the gazebo is:

  • 10×10: 112″
  • 10×14: 114″
  • 12×12 and 12×16: 119″
  • 12×14: 117″
  • 12×18: 120″
  • 12×20: 121″
  • 14×24: 126″ (truss height 100⅜″)
  • 16×24 and 16×28: 131″ (truss height 100⅜″)

Compare your cover lifter’s required clearance with these heights, especially the 83.25″ wall height on the side where the cover folds back.

The Lite is a full-length plunge tub with built-in chilling. The Pro adds a heater, so it can be a cold plunge in the morning and a warm soak at night, plus precision controls and chromotherapy lighting. See the cold plunge tubs.

Model names are nominal sizes. Each product page lists the exact interior, exterior and roof (overhang) dimensions. For example, the Aspen 12×18 is 132⅝″ × 203⅛″ inside and 137⅜″ × 207⅞″ outside. Size your pad to the exterior dimensions and leave room for the roof overhang.

Powder-coated aluminum, which won’t warp, rot or need refinishing like a wood pergola. The current line has a 10×13 model and two 10×20 models; see the Pergola Targa page.

From 10×10 up to 16×28. The Aspen and Colorado run from 10×14 to 12×20, the Denali and Brentwood from 10×10 to 16×28, and the Vail is 13×8. Each product page lists the interior, exterior and roof dimensions. Browse every model on the All Structures page.

Yes. The Pergola Targa line takes screens, privacy walls, and accordion or sliding doors. The 10×20 WSD model comes bundled with motorized louvers, a motorized screen, two privacy walls and accordion and sliding doors, making a fully enclosable room.

No. Upgrades such as screen kits, tempered glass and roof bracket kits have to be ordered with the gazebo and ship with it. They can’t be added later, so choose them before you order.

Yes. It has a louvered roof you can open or close for sun or shade: hand-crank on the 10×13 and motorized on the 10×20 models. See the Pergola Targa.

No. Westview gazebos come in their standard sizes and colors only. If you want a different color, the gazebos can easily be painted.

All Westview spa steps, the 2-step, 3-step and 4-step, are rated for 350 lb.

Yes. Contractors and companies buying for their customers get special wholesale pricing across the whole gazebo line, with optional advance notice of promotions. Apply on the Special Contractors Pricing page.

  • The 2-step suits standard-height hot tubs, with two 31″ treads.
  • The 3-step reaches 21″ to the top tread, for swim spas, raised hot tubs and decks.
  • The 4-step is the only model with a railing (reversible), with a 28″ top tread, for tall swim spas and elevated decks.

All are maintenance-free Ultrawood. See the spa steps.

Customers in the reservation queue get the lowest advertised price for their gazebo, right up to the day it ships.

Yes, with the screen kit upgrade, which fits the sliding windows. Order it with your gazebo, since upgrades can’t be added after delivery.

The Duraflex roof doesn’t conduct or reflect heat like metal roofing. The sliding windows and skylight let air through, and you can add portable air conditioning.

Portable heaters work well. Owners report the interior stays surprisingly warm with a space heater, and the Duraflex roof doesn’t conduct cold like metal panels. Insulation isn’t included, but it can be added in areas with extreme temperature swings.

Westview Manufacturing can be contacted via telephone at 1-800-895-1972 or through our contact form

Westview Manufacturing has been designing and building gazebos since 1999.

Westview gazebos are designed in the USA and manufactured in Canada and Asia. Orders ship from Westview distribution centers in Indianapolis (Indiana), Auburn (Washington), Burnaby and Port Alberni (British Columbia).

Westview Manufacturing has designed and built enclosed gazebos since 1999. It makes fully enclosed hot tub gazebos, swim spa enclosures, backyard studios, garden offices, enclosed pavilions and aluminum pergolas, sold direct online across the continental United States and Canada. Current models include the Aspen, Colorado, Whistler, Denali, Brentwood, Vail and Zento gazebos and the Pergola Targa. The gazebos ship as pre-assembled wall panels that two people can install without a contractor. Company history: https://www.westviewmfg.com/about-us/

Yes, the entire Westview gazebo line up can be incorporated into studio use. A Westview customer service representative can advise the best model and size based on your intended application.

An enclosed pavilion is a fully enclosed larger gazebo, with multiple entrances designed as a space for events, recreation and shelter.

Yes, all of our gazebos can be used as a backyard Studio or office. Here is a link to the most popular models and sizes for this application:

Backyard Studios: https://www.westviewmfg.com/categories/backyard-studios/

Garden Offices: https://www.westviewmfg.com/categories/garden-offices/

Yes, Westview Manufacturing offers a comprehensive line up of swim spa enclosures.

You can follow this link to view models and sizes: https://www.westviewmfg.com/categories/swim-spa-enclosures/

Comparisons depend on the many different ratings of each big box gazebo. In most instances big box stores only offer open air gazebos while Westview manufacturing can offer both open air and enclosed models.

Wind load rating is the amount of Wind in Mph that the gazebo has been designed to withstand when anchored. The snow load rating is the roof capacity in lbs.  per square foot that the roof can withstand.

Westview gazebos have a standard wind rating of 75 mph when anchored. The roof bracket upgrade kit raises it to 100–115 mph, depending on the gazebo size. Each product page lists the rating for that model.

Yes. Roof load ratings depend on the model and size, and the roof bracket upgrade kit raises the rating to as much as 40 lbs. per square foot. Each product page lists the rating for that model. Clear heavy snow from the roof rather than letting it build up.

Duraflex is a maintenance free material used for the gazebo roof panels. Duraflex does not require the standard upkeep needed with wood shingles. The material does not conduct or reflect the heat and cold like many metal panel roof options and can be easily cleaned with regular soap and water. No staining, painting or additional treatments required.

Most gazebo materials will fade over time including wood or painted gazebos. Ultrawood and Duraflex do not require re-painting or staining and the materials can be quickly and easily refreshed with a number of different available products.

Cleaning and maintenance of an Ultrawood gazebo is very easy and time efficient. Ultrawood buildings can be cleaned with regular soap and water and there are many products available that only require a simple wipe down of the Ultrawood if you wish to refresh the color after a long period of time. No re-painting or re-staining of the Ultrawood or Duraflex materials is required.

The different materials all have their upsides, but only composite material has very little tangible downsides. Wood is a classic look, and many people love the cedar smell but it requires frequent maintenance and will not last nearly as long as composite and metal. Metal gazebos are strong and typically require little maintenance.  However, metal gazebos can conduct heat and cold making the interior temperature of the structure much more difficult to manage.  Most composite buildings are as strong as comparable steel structures and mimic the look and feel of real wood.

Yes, the Ultrawood and Duraflex Materials are all maintenance free with no staining or upkeep required. Doors and window frames are constructed from heavy duty aluminum so there is no fear of rust.

A hot tub enclosure will extend the life of your hot tub or swim spa and expand the use of your hot tub or swim spa during inclement weather. It can also provide extra room for a change space or leisure area freeing up valuable space in your home. For all of these reasons an enclosure is absolutely worth the investment.

Westview Manufacturing offers pre-order discounts and overstock deals. Current specials can be seen on our “Deals” Page which can be easily accessed from our home page.

There is substantially more materials required to create an enclosed gazebo. Most canopies are simply four posts with a cloth or synthetic cover whereas enclosed gazebos will typically come with windows, door(s), walls and much more complex roof structure which significantly adds to the construction costs.

Westview enclosed gazebos currently start at about $4,500 for the Zento. Aspen, Colorado and Whistler models run from about $10,000 to $22,000 (10×14 to 12×20), and the large Denali and Brentwood swim spa enclosures from about $18,750 to $32,000 (14×24 to 16×28). Shipping is quoted when you order, and window and roof upgrade kits (tempered glass, screens, roof brackets) cost $199–$599. Prices change with sales; see current deals at https://www.westviewmfg.com/gazebos-on-sale/

This will depend on the length of your swim spa. Smaller swim Spas can be housed in our larger sizes of Colorado and Aspen models while large swim spas would require the 14×24 to 16×28 Brentwood and Denali models.

The 12×12 or 12×14 sizes will work great for a 6-8 person tub. If you wish to add stairs, a change or lounge area, larger sizes could be considered.

The best model and size will depend on your overall intended use and the size of your hot tub. 10×10 and 12×12 models are great for a 6–8-person hot tub. If you want a small seating or change area a 10×14 or 12×14 is going to work well. If you are looking to add a larger lounge space or storage area you may want to consider the 12×16 to 12×20 sizes, while customers who have included features such as a sauna, exercise space or similar elements have opted for the 14×24 or larger sizes.

This comes down to your intended use. A hard top gazebo is going to have a higher capacity rating, provide a much more solid structure and will be more durable while a soft top is easier to replace or dismantle if only required for seasonal use.

Yes, the gazebos are suited for year-round use in most climates. Portable heating and air conditioning can be added for Winter and Summer comfort while insulation can also be added for areas that experience extreme temperature swings.

The gazebos are essential the same in design, but the colors are different. Coastal gray walls with darker gray roof, door and window frames on the Colorado while the Aspen models have the terracotta color walls and red clay color roof with the brown door and window frames.

All Westview gazebos have been designed for hot tub use. The size of your hot tub and the amount of additional space you wish or require will be the determining factor. A Westview Manufacturing representative can help you determine which size is right for you.

Make sure the inside is large enough to fit your hot tub and allow access for maintenance if required.  Check the durability and required maintenance of the materials used. Think of things such as intended use. If you plan on using the gazebo during the summer months check if the building material conduct and reflect the heat of the Sun. Can you add insulation or heating and cooling solutions for extreme climate conditions?

A Pergola is an open-air structure typically with a slatted roof to let in sunlight or provide shade, while a Gazebo features a solid roof that will provide more protection from rain and other elements.

While enclosures are not mandatory, they provide several benefits including increasing your potential overall use of your tub by providing an adaptable environment allowing use day or night, rain or shine.  Your hot tub season becomes endless. An enclosure allows year-round use of your tub and removes the need for annual winterizing. Enclosures keep you hot tub out of the elements, greatly increasing the life span of the tub. Seating and / or change areas can also be incorporated to an enclosure creating a social hub and eliminating the need for a wet room inside your house.

A hot tub gazebo is a free-standing roofed structure designed to cover your hot tub to protect it and the users from the natural elements. Structures may be open, partially or fully enclosed.

Estimated shipping times for pre-order gazebos fluctuate depending on scheduled production runs and inventory in transit. Current delivery timelines will be provided at the time of inquiry.

All shipments require a signature upon delivery. An adult member of the household or a pre-authorized representative must be present to provide a signature at the time of delivery.

Yes, Westview Manufacturing offers complimentary storage for up to one calendar year from the date of purchase.

In most locations, residential delivery via flat deck with forklift service is available at an additional charge. A Westview Manufacturing customer service representative can confirm pricing and availability upon request.

In stock gazebos typically take 2 to 9 business days transit time.

Yes. The doors can be mounted on any side of the gazebo you choose. Larger gazebos can accommodate two doors on one side if desired.

Roof capacity and wind ratings range between 35 lbs. per square foot and 75 mph to 40 lbs. per square foot and 115mph respectively. Ratings vary depending on the gazebo size and if any upgrade kits are purchased.

The French doors are 35 3/8 inches wide each door. The door frame is approximately 71 inches wide.

Yes. There are several convenient mounting locations for televisions or other electrical accessories.

Yes. Extra swing and slide door sets are available for the gazebos. Call Westview for more details.

Yes, both the French and the Sliding door sets come with a locking mechanism and keys, so your building stays secure.

There are several advantages to the Ultrawood material when comparing to cedar. The primary reasons include the longevity and durability of the Ultrawood material, there is little to no maintenance required and they generally have superior wind and capacity ratings compared to cedar structures

Ultrawood is a composite material that looks like wood but is synthetic and is far more durable than any type of wood and lasts about 3 times longer than cedar or redwood. Ultrawood has been temperature tested and is excellent in very cold and very hot climates.

Yes, replacement parts are available. Parts that aren’t covered by the warranty may have to come from the factory, so allow some extra time. Contact Westview with your model and the part you need.

Contact Westview through the contact form with your order number and clear photos of the defect. If the part is defective in materials or workmanship, Westview repairs or replaces it and covers regular shipping on the replacement. Warranty coverage runs one year from the date of purchase; see the warranty for full terms.

At a freight terminal, the crate is loaded onto your vehicle or trailer with a forklift. At home, residential delivery with forklift service is available in most areas for an extra charge. Owners report that unloading the panels from the crate takes about half an hour if you follow the step-by-step procedure.

Each gazebo ships in one steel-framed crate. The size depends on the model; for example, the Aspen 12×18 crate is 86″ × 47″ × 88″ and weighs just under 2,400 lb. Plan for a forklift, a loading bay or residential delivery with forklift service. Each product page lists its crate size and weight.

No. Shipping is calculated and invoiced when you place your order, based on the model and your location. Terminal pickup, residential delivery and other arrangements can change the cost. See the shipping policy for details.

Yes, most orders can be cancelled before you receive the gazebo, subject to a 20% restocking fee. Pre-order and overstock sale items cannot be cancelled, and their deposits are non-refundable. Full terms: https://www.westviewmfg.com/shipping-and-return-policy/

Yes. Cancellable orders that are cancelled before you receive the merchandise are subject to a 20% restocking fee. Pre-order and overstock sale items cannot be cancelled or returned, and their deposits are non-refundable. Full terms: https://www.westviewmfg.com/shipping-and-return-policy/

Return requests must be made within 30 days of receiving the product and need a Return Merchandise Authorization (RMA) number. Request one through the contact form with your invoice number and billing details, and ship the return only to the Westview warehouse named on the RMA, not to the terminal it shipped from. The customer pays return freight; if Westview arranges the return shipment, that freight cost is quoted first and deducted from the refund. Pre-order and overstock sale items are not returnable. Full policy: https://www.westviewmfg.com/shipping-and-return-policy/

The warranty covers defects in materials and workmanship for one year from the date of purchase. Westview repairs or replaces the defective parts at its discretion and covers regular shipping on the replacements; you provide photos of the defect. It does not cover later owners or units moved to another location, unauthorized repairs or alterations, abuse, neglect or misuse, flood, fire, falling debris, accumulated snow build-up, earthquakes or other natural disasters, an improper or inadequate ground or floor, or improper setup or assembly. Full terms: https://www.westviewmfg.com/warranty/

Every Westview gazebo and structure comes with a one-year manufacturer’s warranty against defects in materials and workmanship, starting on the date of purchase. Westview repairs or replaces defective components and covers regular shipping on the replacement parts. Full terms: https://www.westviewmfg.com/warranty/

Yes. Westview delivers to most locations in the continental United States and Canada, to a local freight terminal or to your home. Canadian customers can shop in Canadian dollars at https://www.westviewmfg.com/ca/, and Westview has distribution centers in Burnaby and Port Alberni, British Columbia.

Customers should inspect the shipping crate for any damage to the crate. Any damage noted should be reported to the delivery driver and recorded on the BOL prior to providing a signature for delivery.

Gazebos are shipped in single steel framed crates to any location where the crate can be offloaded by a forklift, loading bay or similar equipment. Residential deliveries can be arranged in most areas for an additional charge.

A Westview Manufacturing customer service representative can provide all the terminal options for your shipment.

Yes. We can deliver to most locations in the continental USA and Canada.

Overstock gazebos can be shipped soon after order depending on where you live in the USA or Canada will effect delivery times. Typically about 1 to 4 weeks from the date of order to the date of receipt. Pre-Order gazebos are those that are added to the next production run and can range from 4 weeks to 12 weeks from the date of order to the date of receipt depending on the time of the production run and the ultimate delivery location (a more specific time of completion can be provided at the time the order is placed).

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